主席的话

各位会员朋友：

本人感到十分荣幸能担任英国特许房屋经理学会亚太分会(下称"亚太分会")主席一职。由於历届主席都对亚太分会贡献良多，深感责任重大，因此只能怀着战战兢兢的心情竭尽所能，以谦虚务实的态度继续贯彻亚太分会的宗旨，期望能透过会员的共同努力，与时并进，携手向前。

承先启後，不忘初心。亚太分会一直致力促进及结合房管的艺术与最新科技融合，不断为会员提供培训及交流的机会。更时刻提醒会员除要注重行业之专业服务外亦要紧记房管专业的行为操守。多年来亚太分会举办过无数大型研讨会丶专题演讲丶论坛丶技术培训丶考察团，以提升会员的专业知识，并且透过不同形式的交流活动回馈社群。

过去的一年可说是充满挑战的一年，因为新冠肺炎大流行，全球经历前所未有的灾难性洗礼，各行各业都受到不同程度的影响，有政府或机构的服务停办，部份行业亦须安排员工在家工作，减少外出。然而物业管理从业员在疫情期间一律照常上班谨守岗位，除需要继续提供正常服务外，亦要兼顾清洁消毒工作及制定一系列防疫抗疫措施和紧急应变程序，工作量有增无减。本人藉此机会代表亚太分会衷心感谢各前线物业管理从业员在疫情期间尽心尽责，彰显物业管理行业的专业服务精神。

此外，亚太分会在推动物业管理公司及物业管理人发牌制度的立法工作上不遗馀力。而《物业管理服务条例》附属法例亦已於2020年8月1日起正式生效。在清晰的发牌制度指引下，从业员可朝着认可资历准则加以进修，并在取得相关学历及物管经验後正式申领牌照。条例大大提升物业管理行业的专业认受性，故亚太分会鼓励会员在三年过渡期内尽早向监管局提交牌照申请。

虽然新冠肺炎疫情已开始受控，但预计经济环境仍需要一段长时间才能全面复苏。因此各会员仍需继续努力，在逆境中自强不息，秉持专业态度及乐观的心态，将管理服务质素及物业价值进一步提升。

吴海清
主席
英国特许房屋经理学会亚太分会

Message from the Chairman

Dear Members,

I feel very honored to be the chairman of the Chartered Institute of Housing Asian Pacific Branch (hereinafter referred to as the "Asian Pacific Branch"). Since the previous chairmen contributed a lot to the Asian Pacific Branch, I deeply feel the heavy responsibility of being a chairman and will try my best efforts to implement the aims and missions carefully with a humble and pragmatic attitude, hoping the Asian Pacific Branch to keep pace with the times and achieve continuing advancement through the joint efforts of members.

We shall learn from the past experience and remain true to our original aspiration. The Asian Pacific Branch has been committed to promoting and integrating the art of housing management with the latest technology by providing members with ongoing trainings and communication opportunities. Members are reminded not only to pay attention to the professional services in the industry, but also to bear in mind the codes of conduct of a housing professional. Over the years, the Asian Pacific Branch has held numerous large-scale conventions, symposiums, forums, technical trainings and study tours to enhance the professional knowledge of members and contributed to the communities through different forms of gathering activities.

Undoubtedly, the past year was a year full of challenges. Owing to the pandemic of COVID-19, the world had experienced an unprecedented social and economic disruption, various sectors were affected adversely to a certain extent. The normal services of Government or some institutions were suspended. Some industries had to arrange employees to work from home in order to maintain social distancing. However, most practitioners of property management worked as usual during the pandemic. Apart from provision of normal services, they had to take care of additional cleaning and disinfection work, as well as formulating a series of preventive and contingency measures against the infectious disease. Their workload was greatly increased. On behalf of the Asian Pacific Branch, I would like to take this opportunity to sincerely thank all frontline property management practitioners for their dedication in demonstrating the professionalism of the property management industry during the pandemic.

In addition, the Asian Pacific Branch has devoted every effort to promote the legislative work of the licensing regime for both Property Management Companies and Property Management Practitioners. The subsidiary legislation of the "Property Management Services Ordinance" formally entered into force on August 1, 2020. Under the clear guidance of the regime, practitioners can further equip themselves to pursue recognized qualification and formally apply for a license after fulfilling relevant academic qualifications and property management experience. The regulation greatly enhances the professional recognition of the property management industry and the Asian Pacific Branch encourages members to submit license applications to the Property Management Services Authority as early as possible during the three-year transitional period.

Although the pandemic of COVID-19 is gradually under control, it is expected that full recovery of economy will still take a long time. Therefore, members are encouraged to make continuous efforts to strengthen themselves in adversity, to uphold a professional and optimistic attitude so as to further enhance the service quality and the property values.

Matthew Ng
Chairman
Chartered Institute of Housing
Asian Pacific Branch

「特许房屋经理学会有限公司」（简称"CIH Asia"）的成立

CIH Asia 为英国特许房屋经理学会（简称"CIH"）於香港设立的全资子公司。英国特许房屋经理学会亚太分会（简称"CIHAPB"）目前在香港根据《社团条例》注册，经审视亚太分会的角色丶责任及现行法例後，CIH 决定成立 CIH Asia。

CIH Asia将负责CIHAPB的日常运营（包括会员服务丶专业培训及其他活动等）。 CIHAPB 的执行委员会成员，将由 CIH 任命为委员负责CIH Asia 的运营和服务。

自 2021 年 7 月 1 日起，所有会费或任何其他收入如培训活动收入将支付给 CIH Asia，而CIHAPB持有的资产也将转移至CIH Asia。

另为了遵守中国内地现行的法律及规章制度，CIH 现已在内地新设立了"深圳玄宇信息谘询有限公司"（简称"玄宇公司"），玄宇公司将以"CIH 中国"的名义负责中国内地的CIH 日常运营事务。

致CIHAPB 会员的信件(只提供英文版本)

致中国内地CIH会员的信件

Setting up of CIH Asia International Limited (CIH Asia)

CIH Asia, is a limited company formed in Hong Kong and a wholly owned subsidy of Chartered Institute of Housing (CIH). Chartered Institute of Housing Asian Pacific Branch (CIHAPB) is currently registered under the Societies Ordinance in Hong Kong. After reviewing the roles and liabilities etc. recently and with a view of complying with the current legislations and regulations, CIH has decided to set up CIH Asia.

CIH Asia will be responsible for the day-to-day operations of CIHAPB (including membership services, professional training and other activities etc.). The EC of CIHAPB will be appointed by CIH to advise the operations and the services of CIH Asia.

With effect from 1 July 2021, all membership fees or any other incomes such as training activities will then be payable to CIH Asia. All the revenues or assets currently held by CIHAPB will also be transferred to CIH Asia.

Moreover, with a view of complying with the current legislations and regulations in Mainland China, CIH has set up a new company named as Shenzhen Xuan Yu Information Consulting Company ("Xuan Yu") which will be responsible for the membership services in Mainland China under the brand name of CIH China.

Letter to Members of CIHAPB

Letter to Members of CIH in Mainland China

物业管理业监管局制订《物业管理公司处理代客户收取的款项》及 《物业管理公司就其委任的结束须履行的责任》《操守守则》及 相关《良好作业指南》

物业管理业监管局（监管局）公布根据《物业管理服务条例》（第626章）（《物管条例》）第5(1)条制订的两份《操守守则》的草拟本，包括《物业管理公司处理代客户收取的款项》守则及《物业管理公司就其委任的结束须履行的责任》守则。为了让物业管理（物管）公司及物管人牌照持有人更有效及专业地依循《操守守则》内所列明的各项指引，监管局同时制订相关的《良好作业指南》供牌照持有人依循行事。以上两项《操守守则》已於5月7日刊宪生效。

监管局早前已发出物管界的《一般操守守则》丶《物业管理公司处理投诉的机制》及《物业管理公司须有效控制物业管理业务》的操守守则及相关指南。

监管局主席谢伟铨表示：「有关《操守守则》及《良好作业指南》为物管公司及从业员在处理代其客户收取有关物业管理的款项及物管公司於结束委任时的交接工作方面提供了实务指引，目的是加强物管服务的财务管理及改善离任与接任物管公司的交接工作，使业界能更有效地为公众提供优质的物管服务。

有关《操守守则》及《良好作业指南》可於监管局网页下载：https://www.pmsa.org.hk/sc/regulatory/regulating-licensees#reg-04

此外，物管业发牌制度自2020年8月实施後，业界反应正面，截至5月18日，监管局已共发出超过3,000个物业管理人及物管公司牌照。」

PMSA formulates the Codes of Conduct entitled "Handling Moneys Received on Behalf of Clients by Property Management Companies" and "Obligations of Property Management Companies Regarding the Ending of their Appointment" and the Relevant Best Practice Guides

The Property Management Services Authority (PMSA) announced that pursurant to Section 5(1) of the Property Management Services Ordinance (PMSO), two draft Codes of Conduct entitled "Handling Moneys Received on Behalf of Clients by Property Management Companies" and "Obligations of Property Management Companies Regarding the Ending of their Appointment" respectively have been prepared. In order to allow property management company (PMC) and property management practitioner (PMP) licensees to follow the guidelines set out in the codes in an effective and professional manner, the PMSA has also prepared relevant Best Practice Guides for the licensees to follow suit. These two Codes of Conduct has been gazetted and take effect on 7 May 2021.

The PMSA has issued the Codes of Conduct in relation to "General Code of Conduct", "Complaint Handling Mechanism of Property Management Companies", and "Effective Control over Property Management Business by Property Management Companies" as well as related guides for the property management sector.

Mr Tony TSE, the PMSA Chairperson said, "The Codes of Conduct and Best Practice Guides provide PMCs and PMPs with practical guidelines in handling the collection of PM related moneys on behalf of their clients, as well as the handover work of a PMC at the end of its appointment. The purpose is to strengthen the PMCs' financial management in respect of their PM services and to improve the handover work between the outgoing and the succeeding PMCs, so that the industry is able to provide high-quality PM services to the public more effectively. I hereby appeal to the industry to actively support and follow the codes and guidelines, and work together to promote the industry's development for enhancement of quality and professionalism."

For details regarding the Codes of Conduct and Best Practice Guides, please refer to the following PMSA webpage:https://www.pmsa.org.hk/sc/regulatory/regulating-licensees#reg-04

Furthermore, since the implementation of the licensing regime from August last year, as of 18 May 2021, the PMSA has already issued over 3,000 PMP and PMC licences.

2020年年报

2020年年报电子版已上载到亚太分会的网址，欢迎会员登入以下网址浏览全书内容。

http://www.cih.org.hk/Simplify/Publications/Publications/publications.html

2020 Year Book

2020 Year Book had been uploaded to website of CIHAPB. Members can visit the link below to view the soft copy of the Year Book.

http://www.cih.org.hk/English/Publications/Publications/publications.html

学会认证课程

亚太分会近日已加入新的学会认证课程并已更新「学会认证课程」名单，详情可浏览以下网址：

http://www.cih.org.hk/Simplify/Join/Courses/courses.html

Courses to Membership

CIHAPB has included newly recognized courses and updated the list of "Courses to Membership" recently. For details, members can visit the below link for information:

http://www.cih.org.hk/English/Join/Courses/courses.html